questions & answers


Shipping and Returns

Where do you ship?

We ship internationally.

How much does shipping cost?

For Canada and the US we offer complimentary shipping on any orders over $75 CAD.

For international we offer complimentary shipping on any orders over $130 CAD.

Can I change my shipping address after my order is placed?

Please contact us if you made an error in your shipping address at

Can I track my package?

Yes, we will provide tracking information once your order has shipped. For orders over $250 CAD you may require a signature. 

My package didn’t arrive.

If a package goes missing, please contact us at so we can look into with the carrier.

Can I return my product?

We’re sorry you aren’t fully satisfied with your product, but we’d like to make things right. Please visit our Shipping & Returns page for details on how to get in touch.


What if I have any questions about the ingredients in the products?

That’s easy – just email us at and we can answer any questions you have. 

Are you products vegan?

Yes! All of our products are free from animal or animal derived ingredients.

Are your products cruelty free?

Yes! We do not test any of our products on animals and all of the ingredients we source are cruelty free. 

Do you grow your own tigernuts?

Yes we do. But farming the Tigernut plant is relatively new in Canada, so supply is low. We mainly use organic Tigernut tubers grown on a biodiverse farm in Spain, and look forward to supporting more and more Ontario farmers growing Tigernut plants.

Are your products sustainable?

Yes – all of our ingredients are chosen with sustainability and the planet in mind. We believe that you shouldn’t have to choose between beauty and a healthy planet.

Is your packaging recyclable?

Yes our glass is 100% recyclable. All of our boxes and shipping containers are recyclable too.

I find the skin sorbet to be a little sticky/tacky on my skin, is that normal?

Yes – our skin sorbet is an über moisturizer and contains a lot of moisture locking ingredients like hyaluronic acid and of course our skin-barrier defender, Tigernut oil. Because of these ingredients, the Skin Sorbet doesn’t absorb immediately, which keeps that facial feeling all day. We find this also helps makeup go on like a dream and helps avoid that ‘caked on’ look.

Why do I need a cloth to wash the oil cleanser off?

We have formulated the oil cleanser to not only deeply clean your skin, but to also moisturize and protect while it’s at it. Gently wash the oil cleanser off with our muslin facecloth.

What is OEKO-TEX® fabric?

Our face cloths are made from double gauze OEKO-TEX® fabric, which means that it is certified free of any harmful chemicals.

I still have more questions…

Please email us at

Wholesale Opportunities

are there wholesale opportunities?

Yes! For wholesale enquiries, please email us at